After a bidder wins your auction, they must finalize the purchase and provide the information you requested. Once payment is complete, the order becomes ready for manual delivery.
This guide explains when to deliver, how to use the seller Orders page, and how refunds work.

Wait for the Winner to Finalize

An ended auction with a winner may first show Waiting for winner to finalize. This means the winner still needs to complete payment and send their delivery details.
Do not ship, transfer, or deliver the item yet. Fulfill the order only after the Deliver action appears on the auction or the order appears as Pending Delivery on your Orders page.

Open Your Auction Orders

  1. Open your profile menu and select Sell.
  2. Select View Orders, or go directly to blaze.stream/sell/orders.
  3. Use the Pending, Delivered, or Refunded filters to find the order.

Understand Order Statuses

  • Pending Delivery: The winner finalized and paid. Review their information and deliver within the promised deadline.
  • Delivered: You confirmed that the item was delivered to the buyer.
  • Refunded: The order was cancelled and the buyer received a full refund.
The Orders page also shows the purchase price, purchase date, delivery deadline, seller instructions, and information provided by the buyer.

Deliver an Auction Order

  1. Find the auction under Pending on the Orders page. You can also select Deliver from an eligible auction on the Sell page.
  2. Review your Delivery instructions and the Buyer provided info. Make sure you have what you need before continuing.
  3. Deliver the physical item, digital item, or NFT using the agreed method and within the displayed deadline.
  4. Select Mark Delivered, check I confirm I delivered this item to the buyer, and confirm the action.
Mark an order delivered only after delivery has actually been completed. This changes the order status and notifies the buyer.

Delivery Deadlines

The deadline is based on the 24-, 48-, or 72-hour delivery SLA selected when you created the auction. Pending orders become more urgent as the deadline approaches. If you cannot fulfill the order, issue a refund instead of marking it delivered.

Refund an Auction Order

  1. Find the order under Pending.
  2. Select Refund Order.
  3. Review the warning, then select Issue Refund.
The buyer receives a full refund and the order is marked Refunded. This action cannot be undone.

If Your Wallet Balance Is Too Low

If Blaze cannot complete the refund because your wallet balance is too low, the refund has not been issued. Go to Wallet, add the requested USDC, return to Orders, and try again. See How to Add Funds to Your Blaze Wallet for deposit instructions.

Protect Buyer Information

Use buyer-provided shipping, account, email, or wallet information only to complete the order. Keep it private, and never request a password, wallet recovery phrase, or private key.
Need help creating the auction first? Read How to Create and Run a Live Auction on Blaze.